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The risk of a cyber attack due to mounting threat and because NS fails to meet the compliance or security requirements for IT or OT (= IT on and around the train).
NS Stations works for all passenger transport providers in the Netherlands. We ensure that all stations in the Netherlands are clean, whole and safe. We do so in collaboration with ProRail.
By developing station areas, we are stimulating the use of public transport and reducing pressure on other infrastructure.
NS interacts with passengers on a daily basis. In addition, NS maintains close relations with many external partners and stakeholders. We have a trust-based dialogue with these parties.
The risk that the customer relationship deteriorates and that operational agility fails to improve because we do not realise digitalisation projects.
NS raised awareness of the social problem of aggression in public transport across the Netherlands in 2024. We did this in response to a violent incident on 13 April that crossed a line.