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The notes are divided into six sections. The notes contain the relevant information as well as a description of the specific accounting policies applied in the case of the subject of that particular note.
The amounts included in the notes are in millions of euros, unless stated otherwise.
Proud and healthy employees are crucial to NS’s ability to implement its strategy. In both 2022 and 2023, NS struggled with staff shortages and a high level of absences due to sickness. This had a huge effect on our staff and our services.
It is important to NS to be a good and attractive employer for all the people who work for us, or would like to do so – irrespective of whether they are on a permanent or flexible contract.
In 2023, NS dropped from 8th to 12th in the list of brands perceived as making a positive contribution to solving problems in society (source: Monitor Merk & Maatschappij, 2023, B-open, Marketresponse).