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Occupational safety

NS reports every workplace accident involving an injury that occurs. We express the number of accidents as the Total Recordable Rate (TRR): the number of injuries resulting in absence per million hours worked. The TRR for 2023 was 4.9 (2022: 4.0).

Operational performance

Operational performance was below par for 2023 as a whole.

Organisational culture, integrity and compliance

NS aspires to be an organisation characterised by an open and safe corporate culture where professional integrity is a matter of course.

Other information

In accordance with Article 21(2) of the Articles of Association of NV Nederlandse Spoorwegen, the Annual General Meeting of Shareholders decides on the appropriation of any positive balance in the income statement.

Our impact on the Netherlands

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Our performance in a wider context

NS commissions the RepTrak Company (www.reptrak.com) to gauge its reputation. Using a stakeholder survey, the RepTrak model reveals which factors influence the reputation of an organisation or brand and to what extent.
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