This chapter describes the demographic, economic, sociocultural, technological, environmental and political developments that have an impact on NS. For our response to these developments, see the chapter entitled Our strategy.

'Together, we are making the Netherlands accessible in a sustainable manner – for everyone.’ That is our mission, a mission that serves as the compass for our strategy for 2020-2025 and beyond.

In late 2023, NS was officially awarded the franchise for the main rail network by the Ministry of Infrastructure and Water Management.

In order to be and remain relevant for Dutch society, we are working hard to further optimise our performance. At the same time, we are focusing on the future.