For NS, there were two sides to 2023. The start of the year was promising, but we are by no means satisfied with our operational performance in the second half of the year. After all, passengers need to be able to depend on the train every day.

NS provides a broad range of services that go beyond trains. In all our activities, the primary focus is on our passengers. Our more than 22,000 employees in the Netherlands and abroad work hard on this focus every day.

NS invests in the purchase, overhaul and upgrading of trains. Proven technology, sustainability and convenience for passengers are given the highest priority.

NS regularly faces dilemmas, both in its daily operations and in developing its plans for the future. We feel it is important to share some of these with the outside world.

As a provider of sustainable mobility, NS is committed each and every day to making Dutch society more sustainable. As a major carrier and employer that is inextricably linked with society, NS has a considerable socioeconomic impact.