Strategy and material themes diagram
|
Strategic priorities |
Indicators with a quantitative target value |
Objectives |
Results |
Risk factors |
Result/ prospects |
Contribution to global objectives |
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|
Themes |
Material topics |
KPI |
2024 |
Objectives 2023 |
Achieved in 2023 |
Risks |
Social impact |
SDG |
|
A responsible and comfortable journey |
Operational performance |
Punctuality for passengers (with a 5-minute margin) on the main rail network |
91.5% |
88.90% |
89.7% |
Infrastructure / Digitalisation / Staff shortage |
Mobility / Travel time |
SDG 9 / SDG 11 |
|
Punctuality for passengers (with a 15-minute margin) on the main rail network |
97.4% |
96.70% |
97.0% |
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|
Punctuality for passengers (with a 5-minute margin) on HSL South |
84.2% |
82.1% |
73.6% |
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|
Seat availability at peak times (main rail network) |
95.5% |
94.30% |
94.7% |
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|
Seat availability at peak times (HSL) |
94.9% |
91.20% |
94.3% |
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|
Number of crowded trains at peak times per working week |
100 |
110 |
94 |
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|
User-friendly travel information |
68.5% |
65.0% |
81.2% |
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|
Customer satisfaction |
General customer satisfaction with the domestic main rail network |
7.5 |
7.3 |
nnb |
Infrastructure / Staff shortage / Digitalisation |
-- |
-- |
|
|
General customer satisfaction with HSL South services |
7.4 |
7.2 |
nnb |
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|
Reputation (RepTrak score) |
-- |
64 |
62.5 |
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|
Travelling and working in safety |
Customer satisfaction with public safety |
7.9 |
7.7 |
nnb |
Safety |
Health and safety |
SDG 8 |
|
|
SPADs where danger point has been reached |
-- |
0 |
5 |
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|
TRR |
-- |
-- |
4.9 |
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|
Accessibility |
Stations with travel assistance |
-- |
88.0% |
89.0% |
Infrastructure |
Mobility |
SDG 10 |
|
|
Focusing on broad mobility services |
Door-to-door journey / Collaborating with stakeholders |
Quality of connections to other carriers |
95.6% |
94.0% |
93.8% |
Infrastructure |
Mobility / Travel time |
SDG 9 / SDG 11 |
|
World-class stations |
Customer satisfaction with stations |
-- |
7.2 |
7.3 |
Safety / Infrastructure / Digitalisation |
Expenditure |
SDG 11 |
|
|
Sustainable accessibility, nationally and internationally |
International journeys |
Increase in international ticket sales |
-- |
-- |
15.0% |
Infrastructure |
Mobility / Travel time / Environment |
SDG 11 |
|
Sustainable enterprise |
Energy efficiency of traction |
-- |
-- |
72 Wh |
Non-compliance |
Environment |
SDG 7 / SDG 12 / SDG 13 / SDG 15 |
|
|
An agile organization |
Attractive and inclusive employership |
% women in senior management positions |
-- |
-- |
35% |
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|
% with a score >7 for working at NS |
80% |
not measured |
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|
Innovation |
Perception of NS as an innovative company (RepTrak score) |
-- |
60 |
55.6 |
Infrastructure / Digitalisation / Cybersecurity |
Expenditure |
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|
Financially healthy organisation |
Revenue (in € million) |
-- |
-- |
3,761 |
Revenue / Costs / |
Expenditure |
SDG 8 |
|
|
Investments (in € million) |
-- |
-- |
548 |
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